The client has the right to returns purchased items within 14 days from the date of receipt of the goods. Customers wishing to exercise the right of withdrawal must give notice to MAUROGASPERI.COM sending an Email to firstname.lastname@example.org or using the contact form available at the following link www.maurogasperi.com/contacts, typing “Return request” in the object and indicating the required data and the order number.
After submitting the form, the client will receive an authorisation to proceed with the return by e-mail from the Customer Service, indicating the Return Code which must be mentioned in all correspondence and which must be indicated in the form included in the package (Deliver note – Goods return note, attached you can find a copy of this document), the cost of the return where applicable and the procedure to book a collection by the courier.
In case of defective returned goods, Customer Case may ask some photos of the item in order to evaluate the defectiveness and immediately notify the manufacturer.
Following authorisation from the MAUROGASPERI.COM Customer Service, the User must ship the product/s purchased, suitably protected and packaged where possible in their original packaging, with the original labels and all product accessories (protective envelopes, spare parts, warranty…) and the Goods return note duly filled in.
The User must use the courier authorised by MAUROGASPERI.COM, which can be booked with the Customer Service. If the User decides to return the Article at his own expense, the goods must be shipped with a courier with package tracking to the following address: MAURO GASPERI – Via Foppa,3 – 25122 Brescia – ITALY. If the package is shipped without a tracking number and gets lost, MAUROGASPERI.COM declines all liability and will not be able to refund the Purchaser.
The substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The products must therefore not have been used, worn, damaged or altered in any way. In any case, the right to a full refund of the price paid is subject to the goods being returned intact and, in any case, in a normal state of conservation including the original labels, which must still be fixed to the garment. If the above return conditions are not wholly or partially met, MAUROGASPERI.COM reserves the right to refuse the return, and therefore has the right to return the Product to the User, following payment by the User of all additional shipping costs.
For returns from outside the EU, in addition to the Goods return note, the package must include all customs forms and a re-import form which will be sent by the Customer Service.
The cost of returns varies according to the geographical area to which the package has been shipped; for this reason, refer to the table below which gives an indication for each destination. Where due, the cost of the return will be deducted from the refund having checked the integrity of the product/s and after the right of withdrawal has been confirmed.
|Zone||Country of delivery||Delivery times||Return costs|
Islands, Campione d’Italia, Livigno and remote areas from 4 to 6 working days.
|EUROPE||Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Netherlands, Portugal, Spain, Sweden, France, Germany, UK, Vatican City, San Marino, Bulgaria, Cyprus, Czech Republic, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Slovak, Slovenia, Croatia||2/5 working days||€25.00.|
|WORLD||Rest of the world||3/6+ working days||€35.00.|
Only after the receipt of the product/s and having checked that all terms and conditions for exercising the right of withdrawal have been met and having checked the integrity of the products, MAUROGASPERI.COM will refund the amount paid by the Purchaser within 30 (thirty) days following receipt of the notice of withdrawal, net of the return shipping costs previously communicated to the customer.